Privacy Policy

1. Introduction

Maison Lançon ("Maison Lançon," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, www.maisonlancon.com (the "Website"), contact us, create an account, request a consultation, place an order, subscribe to marketing communications, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment and transaction information
• Account credentials
• Custom design requests and project details
• Communications you send to us

Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referral sources
• Website usage data
• Cookie and tracking information

3. How We Use Your Information

We may use your information to:

• Provide products and services
• Process and fulfill orders
• Facilitate custom jewelry consultations and projects
• Respond to inquiries and customer service requests
• Manage customer accounts
• Communicate regarding orders, services, and updates
• Send marketing communications where permitted by law
• Improve our Website, products, and services
• Detect fraud, security incidents, and misuse
• Comply with legal obligations

4. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send updates regarding products, services, events, promotions, and company news.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Payment processors
• Website hosting providers
• E-commerce platforms
• Analytics providers
• Customer relationship management (CRM) providers
• Shipping and delivery partners
• Professional advisors, including legal and accounting providers

We may also disclose information:

• To comply with legal obligations
• To respond to lawful requests from government authorities
• To protect our rights, customers, and business operations
• In connection with a business transaction such as a merger, acquisition, or asset sale

6. Payment Processing

Payments made through our Website are processed by secure third-party payment providers, including Stripe.

Maison Lançon does not store complete credit card numbers on its servers. Payment information is handled in accordance with the applicable privacy and security practices of the payment processor.

7. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze Website traffic, remember user preferences, and enhance the overall user experience.

Cookies may be used to:

• Maintain Website functionality
• Remember preferences
• Analyze visitor behavior
• Measure Website performance
• Improve marketing effectiveness

You may control cookie settings through your browser preferences. Disabling certain cookies may affect Website functionality.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent where applicable
• Request information regarding how your data is used

To exercise any applicable rights, please contact us using the information below.

11. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, or services.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to remove such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

Maison Lançon
Email: info@maisonlancon.com
Website: www.maisonlancon.com